r779 Privacy Policy

1. Introduction

1.1 This Privacy Policy ("Policy") describes how r779 ("we", "us", "our", "r779") collects, processes, stores, and protects personal information relating to registered users and visitors of the r779 Platform ("you", "your", "the User").

1.2 r779 is committed to handling your personal data with transparency, integrity, and in accordance with applicable data protection principles. By registering an account on r779 or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your data as described herein.

1.3 This Policy should be read in conjunction with the r779 Terms & Conditions, which are also binding on all registered users. Where this Policy refers to your "account" or "registration", it means your r779 player account created in accordance with the Terms & Conditions.

1.4 This Policy applies to all data processing activities carried out by r779 in connection with the Platform, including data collected through the website, mobile browser interface, and any communications between you and r779 customer support.

2. Data We Collect

2.1 Registration Data. When you create a r779 account, we collect your full legal name, date of birth, Pakistani mobile number (e.g., JazzCash or Easypaisa registered number), email address (if provided), and account credentials including your chosen username and encrypted password.

2.2 Identity Verification Data. To comply with Know Your Customer (KYC) obligations and our responsible gaming policy, r779 may collect copies of government-issued identification documents including CNIC (Computerised National Identity Card), passport, or other official Pakistani identification. This data is collected only when verification is required and is stored securely with restricted access.

2.3 Financial Data. We collect records of your deposits, withdrawals, and transaction history on the Platform. This includes payment method identifiers (e.g., your JazzCash or Easypaisa mobile number), transaction amounts in PKR, timestamps, and transaction status. We do not store full payment card numbers or full bank account details on r779 servers.

2.4 Gameplay Data. r779 collects data relating to your activity on the Platform including game sessions played, wagers placed, outcomes, bet amounts in PKR, active bonus usage, and session durations. This data is used for account management, security monitoring, responsible gaming purposes, and platform improvement.

2.5 Technical Data. We automatically collect device and connection information when you access r779, including IP address, browser type and version, operating system, device identifiers, and general geolocation data derived from your IP address. This data is used for security, fraud prevention, and platform optimisation.

2.6 Communications Data. If you contact r779 customer support via live chat or email, we retain records of those communications for quality assurance, dispute resolution, and training purposes.

3. How We Use Your Data

3.1 r779 uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and administering your r779 player account;
• Payment processing: Processing deposits and withdrawals in PKR via JazzCash, Easypaisa, and other supported payment methods;
• Identity verification: Verifying your age (18+), identity, and payment method ownership as required by our KYC procedures;
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and enforcing self-exclusion or limit requests;
• Fraud prevention & security: Detecting and preventing fraudulent activity, account takeover attempts, and misuse of the Platform;
• Legal compliance: Meeting obligations under applicable anti-money laundering (AML), counter-terrorism financing, and data protection laws;
• Customer support: Resolving account queries, payment disputes, and technical issues raised by users;
• Platform improvement: Analysing aggregate, anonymised usage data to improve the r779 user experience;
• Communications: Sending account-related notifications, security alerts, and promotional offers (where you have opted in to receive marketing).

4. Legal Basis for Processing

4.1 r779 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you under the r779 Terms & Conditions, including account management and payment processing;
• Legal obligation: Processing required to comply with applicable laws including AML regulations, KYC requirements, and data protection obligations;
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and general business operations, where these interests are not overridden by your privacy rights;
• Consent: Processing for optional purposes such as marketing communications, where you have provided explicit consent that can be withdrawn at any time.

5. Payment Data

5.1 r779 facilitates PKR deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other supported payment methods. Payment transactions are processed through secure third-party payment processors who operate under their own privacy policies and security standards.

5.2 r779 retains records of transaction amounts, timestamps, and payment method identifiers (mobile numbers for JazzCash/Easypaisa; masked account references for bank transfers) for account management, KYC compliance, and dispute resolution. r779 does not retain full banking credentials or payment card numbers.

5.3 All financial records relating to your r779 account are stored in encrypted form and access is restricted to authorised personnel on a need-to-know basis.

6. Cookies & Tracking

6.1 r779 uses cookies and similar tracking technologies on the Platform to maintain session continuity, authenticate logged-in users, and collect aggregate analytics data that helps us understand how Pakistani players use and navigate the Platform.

6.2 Essential cookies are required for the Platform to function correctly, including session management, security tokens, and login state. These cannot be disabled without affecting Platform functionality.

6.3 Analytics cookies help r779 understand aggregate usage patterns — which pages are visited most, how users navigate between game categories, and where technical issues may be occurring. This data is analysed in anonymised, aggregate form only.

6.4 You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to access your r779 account or use core Platform features, but may affect how certain personalisation features function.

7. Data Sharing & Third Parties

7.1 r779 does not sell your personal data to third parties. We may share your data with the following categories of third parties only to the extent necessary for the purposes described in this Policy:

• Payment processors: JazzCash, Easypaisa, and banking partners require transaction data to facilitate deposits and withdrawals;
• Game providers: Software providers such as Evolution, Pragmatic Play, and PG Soft may receive anonymised session data necessary to deliver game content;
• Identity verification services: Third-party KYC providers may process your identity documents to complete verification checks;
• Legal and regulatory authorities: r779 will disclose personal data to law enforcement, regulatory authorities, or courts where required to do so by applicable law or valid legal process;
• Fraud prevention services: Aggregated or pseudonymised data may be shared with industry fraud prevention services to protect the integrity of the Platform.

7.2 All third-party service providers engaged by r779 are subject to contractual data protection obligations consistent with this Policy. r779 does not permit third-party processors to use your data for their own independent commercial purposes.

8. Data Retention

8.1 r779 retains personal data for as long as your account is active and for a period thereafter as required by applicable legal, regulatory, and contractual obligations. The following general retention periods apply:

• Account registration data and KYC documents: retained for the duration of your account and for a minimum of five (5) years following account closure;
• Financial transaction records: retained for a minimum of five (5) years from the date of the transaction in accordance with AML record-keeping requirements;
• Gameplay and session data: retained for up to three (3) years from the date of the relevant session;
• Customer support communications: retained for up to two (2) years from the date of the last communication.

8.2 Following the expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with r779's data deletion procedures.

9. Data Security

9.1 r779 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your browser and the r779 Platform, encrypted storage of sensitive data at rest, role-based access controls limiting data access to authorised personnel, regular security audits and vulnerability assessments, and two-factor authentication (OTP) for account access.

9.2 While r779 implements robust security measures, no online platform can guarantee absolute security against all threats. You are responsible for maintaining the confidentiality of your r779 login credentials and for notifying r779 support immediately if you suspect any unauthorised access to your account.

9.3 In the event of a data security breach that is likely to affect your rights and interests, r779 will notify affected users in accordance with applicable data protection law requirements.

10. Your Rights

10.1 Subject to applicable law, you hold the following rights with respect to your personal data held by r779:

• Right of access: You may request a copy of the personal data r779 holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data, subject to r779's legal retention obligations;
• Right to restriction: You may request that r779 restrict processing of your data in certain circumstances;
• Right to portability: Where technically feasible, you may request that r779 provide your data in a structured, machine-readable format;
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

10.2 To exercise any of the above rights, please contact r779 support. We will respond to verified requests within thirty (30) days. r779 may request proof of identity before processing any data rights request.

11. Children's Privacy

11.1 r779 is strictly an 18+ platform. We do not knowingly collect or process personal data from any individual under the age of eighteen (18). If r779 discovers that personal data has been collected from a minor, the relevant account will be immediately closed and all associated data will be deleted in accordance with our retention procedures.

11.2 Parents or guardians who believe a minor has created an r779 account should contact support immediately. r779 will investigate and take appropriate action promptly upon receiving such notification.

12. Cross-Border Data Transfers

12.1 r779 operates as an international platform. Your personal data may be transferred to and processed in countries outside Pakistan where r779's servers, third-party processors, or service providers are located. Where such transfers occur, r779 ensures that appropriate safeguards are in place to protect your data in accordance with applicable data protection principles, including contractual data protection clauses with relevant third parties.

12.2 By using the r779 Platform, you acknowledge that your data may be transferred internationally as described in this Policy.

13. Changes to This Policy

13.1 r779 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform operations. Updated versions will be published on this page with a revised "Last Updated" date. We may also notify registered users of material changes via the contact details associated with their account.

13.2 Your continued use of the r779 Platform following the publication of an updated Policy constitutes your acceptance of the changes. If you do not agree to the updated Policy, you should cease using the Platform and may request voluntary account closure.

14. Contact Us

14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by r779, please contact our Data Protection team via our 24/7 customer support channel.

14.2 Support email: [email protected]

14.3 r779 will acknowledge data-related enquiries within 48 hours and will use reasonable endeavours to resolve them fully within thirty (30) days of receipt. For urgent account security concerns, please use the r779 live chat channel for immediate assistance.